Lately when someone sends me a picture via iMessage, I see a box that says 'Tap to Download' instead of an image. Most of the time when I try tapping the box, it says 'Downloading' but it is stuck at 0 bytes out of about 2 MB. Other times it will actually download after I tap it and show me the image.
This seems to be tied to the user sending me the message. E.g. I can view all photos I get from Alice perfectly (no tap to download required), I can view all photos from Bob (after tapping to download), I cannot view any photos from Charlie (I get a tap to download box, but it's stuck at 0 bytes).
If I view the conversation on another device (e.g. a MacBook), I see the image just fine.
Why is this happening, and what can I do to resolve this issue on my iPhone?
I tried restarting my phone, but that doesn't help.
1 Answer
On the device with the issue, go to Settings -> Messages -> Send & Receive
and then click on your Apple ID to sign out and then sign back in again. This seems to resolve the same issue for other people.
I think the reason for the issue you are experiencing is a corrupt file, by signing out and back in your device deletes a handful of files associated with your iMessage chats and regenerate them afresh from Apple's servers.
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protected by bmike♦Mar 5 '16 at 4:50
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Sometimes sending pictures to your pals is easy, and sometimes things just don't seem to work at all: so what the heck can you do to fix it?!
If you've had trouble seeing pictures more than once that were sent to you via text message, you're not alone. Welcome to the sad texters club (we're getting jackets).
Text Message Abbreviations
If, instead of a photo, you get a message that reads 'Tap to Download' and then when you tap, it shows 'Downloading,' but it never does, we've got a couple of steps you can take to resolve the issue.
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Here's how to help your photos appear in text messages so you don't lose your mind!
1. Double check yo' MMS!
If you don't know (which I didn't for a while..) MMS stands for Multimedia Messaging Service. It allows you to send and receive pictures, videos, and audio clips through text messages!
Your iPhone supports MMS, as well as SMS — or Short Message Service — which is a more simplified way to send a text message, for times when iMessage is unavailable. You know when you see those green bubbles but you should really be seeing the blue ones? That's when iMessage is unavailable.
If you have MMS disabled on your iPhone, you won't be able to send or receive multimedia messages like photos, videos, or audio clips.
- Open the Settings app.
- Scroll down and select Messages.
Scroll down and check to see if the MMS Messaging switch is toggled on. If not, tap it to enable it.
If MMS Messaging was off, that's probably what was causing the problem, so be happy! That's an easy fix. If MMS Messaging was on, move on to step 2.
2. Apple ID: Sign out n' in
Is it possible that you have a corrupt file somewhere in your iMessage system? Maybe. So let's fix it!
Signing out of iMessage will delete all those old pesky files and re-download them onto your iPhone as new from Apple's servers. Here's how to do it!
- Open the Settings app.
- Scroll down and select Messages.
Scroll down and tap Send & Receive.
- Tap your Apple ID.
Tap Sign Out when prompted.
- Tap Use your Apple ID for iMessages.
- Enter your Apple ID and password.
Tap Sign in.
If the problem was an old corrupt file, your issue is likely solved. If not, move on to step 3.
3. Reset and forget!
If you've tried steps one and two, but still can't see pictures your friends send, the issue may be caused by the network you are on, and that's also a relatively easy fix.
You can easily reset your network settings. This will flush out any broken connection issues you may have and might allow your Download photos to display properly. Just mind that you will have to log back into your local Wi-Fi after the reset, so make sure you know your SSID (Wi-Fi name) and Wi-Fi key (password).
- Open the Settings app.
- Scroll down and select General.
Scroll down and select Reset.
- Tap Reset Network Settings.
- Enter your iPhone passcode if needed.
Tap Reset Network Settings. Your phone will shut down and restart automatically.
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This measure almost always works. At this point, ask a friend to try sending you a picture. If this step doesn't work, it's probably not your phone.
4. 'I have done nothing wrong, ever, in my life' - Mona Lisa Saperstein, Parks and Recreation
At the end of the day, this problem might not actually be on your end. If the person sending you pictures is on a slow network, it is likely the issue is coming from their end.
If you're only having trouble seeing pictures from one particular sender over and over and over again, and you can sometimes see pictures, but not at other times, it may be the person works or lives somewhere that has a block or throttle on the network. This can be common if you're texting someone who lived in the country/out-of-town/out of city limits.
If this is the case, there is nothing you can do except ask the sender to share pictures to you via email instead or try things like Facebook Messenger, Dropbox, or Google Drive. It might seem like a bit more of a pain in the but, but it'll be worth it in the long run.
Do you have any questions?
Have any questions about not being able to receive pictures via text message? Maybe you have another tricky photo issue? Let us know and we'll do our best to help you out!
iOS
Main
Messages + SMS is a messages / SMS launcher for Contacts+, the FREE ‘all in one’ contacts, messages (SMS), dialer & call log app. Key features include:
CONNECT WITH FRIENDS, BLOCK SPAMMERS
Block unwanted people via caller ID & block. Whether it’s a call or sms - you’re always in control over the people you connect with.
PROTECT YOUR CONTACTS
Advanced Backup & sync makes it easy to backup your contacts, messages (sms) and call logs so you’ll never lose them again.
MAKE IT YOUR OWN
Above all, Your contacts are yours and are never shared with anyone. You can customize and select which features to use, change themes and adjust it to fit your needs. We even added dedicated launchers such as Messages + SMS to help you get directly to your preferred screens in the app.
QUESTIONS? CONTACT US:
We’d love to know you better & listen to your feedback at:
[email protected]
Facebook.com/contactspls
Twitter.com/contactsplus
Know more about Messages + SMS and Contacts+ through our blog & FAQ: http://www.contactspls.com/faq
Clean, intuitive, and comfortable design
Instant notifications, smart replies and a fresh new design make communicating faster and more fun. With dark mode, you can use Messages comfortably in low-light situations.
Easy sharing
Select or take pictures and videos directly from the app and share easily. You can even send audio messages to your contacts.
Richer conversations
Send audio messages, emoji, stickers, or your location. You can also send and receive payments with Google Pay.
Powerful search
Now you can find more of the content shared in your conversations: tap on the search icon and select a specific contact to see your messaging history with them and all the photos, videos, addresses or links you shared with each other.
Chat features (RCS)
On supported carriers, you can send and receive messages over Wi-Fi or your data network, see when friends are typing or when they have read your message, share images and videos in high quality, and more.
Messages is supported on devices running Androidâ„¢ 5.0 Lollipop and above.
This seems to be tied to the user sending me the message. E.g. I can view all photos I get from Alice perfectly (no tap to download required), I can view all photos from Bob (after tapping to download), I cannot view any photos from Charlie (I get a tap to download box, but it's stuck at 0 bytes).
If I view the conversation on another device (e.g. a MacBook), I see the image just fine.
Why is this happening, and what can I do to resolve this issue on my iPhone?
I tried restarting my phone, but that doesn't help.
1 Answer
On the device with the issue, go to Settings -> Messages -> Send & Receive
and then click on your Apple ID to sign out and then sign back in again. This seems to resolve the same issue for other people.
I think the reason for the issue you are experiencing is a corrupt file, by signing out and back in your device deletes a handful of files associated with your iMessage chats and regenerate them afresh from Apple's servers.
You must log in to answer this question.
protected by bmike♦Mar 5 '16 at 4:50
Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?